SHIPPING POLICY

Last updated: 14 October 2026

Delmark Group Ltd supplies Drop Lock products for professional, organisational and commercial use. Delivery arrangements and lead times can vary depending on the size and requirements of each order.

Order Processing

Orders are processed once the relevant product requirements have been confirmed and any required payment has been received.

Processing and lead times may vary depending on:

• Order quantity
• Product availability
• Manufacturing requirements
• Installation requirements
• Custom or project-specific requirements

Estimated lead times will be confirmed at quotation or order stage wherever possible.

Delivery

Delivery is arranged according to the nature, size and destination of the order.

• Delivery dates and timescales will normally be confirmed once the order has been finalised.
• Larger or bulk orders may require additional preparation and handling time.
• Deliveries will normally take place during standard business hours unless otherwise agreed.
• Delivery dates are estimates unless expressly agreed otherwise in writing.

Delmark Group Ltd will make reasonable efforts to meet agreed delivery dates but cannot guarantee delivery times where delays arise from carriers, manufacturing, supply chains, weather, access restrictions or other circumstances outside our reasonable control.

Delivery Locations

Drop Lock products are supplied throughout the United Kingdom.

For deliveries outside the UK, please contact Delmark Group Ltd before placing an order so that availability, shipping arrangements, costs and any applicable customs requirements can be discussed.

Delivery Charges

Delivery charges may vary depending on:

• Destination
• Order size and weight
• Quantity
• Delivery method
• Access requirements
• Any special handling requirements

Where delivery is chargeable, the applicable cost will be confirmed as part of the quotation or order process.

Installation Orders

Where an order includes installation, delivery and installation may be coordinated as part of the same project.

Customers must ensure that:

• Reasonable access to the premises is available.
• Installation areas are accessible at the agreed time.
• Any site-specific restrictions are communicated to us in advance.
• Relevant representatives are available where required.

Additional charges may apply where installation or delivery cannot proceed because suitable access has not been provided or because previously undisclosed site conditions require additional work.

Important Delivery Information

Customers are responsible for providing accurate delivery information.

Please ensure that:

• The correct delivery address has been provided.
• Appropriate access is available for the size and nature of the delivery.
• Any security, loading, parking or site-access requirements are communicated in advance.
• Someone authorised to receive the delivery is available where necessary.

Delivery Issues

If there is an issue with your delivery, including missing items, incorrect items or significant delays, please contact us as soon as possible.

Where an item appears to have been damaged during delivery, please notify us promptly and, where possible, provide:

• Your order or quotation reference
• Details of the affected item
• A description of the damage
• Photographs showing the condition of the item and packaging

We will investigate the issue and arrange an appropriate resolution.

Nothing in this policy affects any statutory rights that cannot legally be excluded.

Failed Deliveries

If delivery cannot be completed because incorrect delivery information has been supplied, suitable access has not been provided or nobody is available to accept the delivery where required, additional delivery or handling charges may apply.

We will contact you to arrange an alternative delivery where appropriate.

Contact

For delivery, shipping or installation-related enquiries, please contact:

Delmark Group Ltd
Email: info@delmarkgroup.co.uk

Drop Lock is a product developed and supplied by Delmark Group Ltd.